Updated: October 2024

Practice Receptionist

REPORTS TO: Reception Team Lead/Deputy Practice Managers

Job summary:

We are seeking enthusiastic and dynamic individuals to join our friendly and supportive team at Carlisle Healthcare as Receptionists. If you thrive in a busy environment, enjoy interacting with a diverse range of people, and are keen to provide high-quality patient-centred care, we would love to hear from you. The roles will be spread across all three surgery sites: South Carlisle, St Paul’s and North Carlisle. Successful candidates will be expected to rotate around the sites. A comprehensive 12-week training program will be provided to ensure you are fully equipped to excel in the role.

Positions Available:

• 1 Full-time Role: Spread across 4 weekdays.
• 2 Part-time Roles: Covering a range of hours to suit the needs of the business, including a late evening and Saturday morning.

Standard weekday shift pattern: 8:00am to 6:30pm. Late evening until 7pm.

Job responsibilities:

• Welcome patients warmly to the surgery
• Efficiently check patients in for appointments
• Maintain and manage the practice appointments system
• Assist patients with queries both in person and over the telephone
• Provide accurate signposting to available or most appropriate services
• Handling patient inquiries with professionalism and compassion
• Maintaining patient records accurately and confidentially
• Assisting with administrative tasks to support the smooth running of the practice
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Undertake any other additional duties appropriate to the post as requested by Team Leads

Job requirements:

• Previous experience in a similar role preferred but not essential
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in basic computer skills.

Job benefits:

• Company pension scheme
• On-site parking
• Free flu jabs
• Company events

Pay: £11.56 per hour, upon successful completion of probationary period.

Interviews will be held at South Carlisle, Locke Road, on:

• Tuesday 15th October, in the afternoon
• Thursday 17th October, all day
• Tuesday 22nd October, in the afternoon

Please include in your application, whether you would prefer to be considered for the full-time or part-time position(s) and your availability for an interview

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