A proxy user is a user that is allowed to access to your records and be able to complete tasks on your behalf such as requesting prescriptions, managing appointments and accessing your medical records and information. It is often used by the parents or recognised carers of young children, and recognised carers of adults. You can also give access to more than one person.
You can only be set up as a proxy access user if you have a registered account with online services.
To use the NHS App Proxy User/ Linked Profiles, both proxy user and representative must be registered at the same surgery. If you are registered at different surgeries, please use another Online Services app such as Patient Access or myGP.
To apply to be a proxy user on behalf of a patient, you will need to fill in the form below and provide necessary documentation, as well as authorisation from the patient themself.
If you have a child under the age of 12 you can request proxy access to your child’s medical records. When your child reaches 12 years old the proxy access will be reduced to only allow you to make appointments on their behalf and repeat prescription requests. Your child will then need to give consent for any further information to be shared.
At the age of 16 proxy access will cease unless your child does not have capacity* to manage their own healthcare.
*If the patient does not have capacity to confirm proxy access then the access will be forwarded for approval by the GP.
For people aged 16 years and older they can request direct online access to their medical records themselves and will have responsibility for protecting their own registration details and password.
Proxy application will not be accepted from third party organisations such as insurance company or solicitors.
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