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Prescriptions
Please follow the guidelines and choose the right option for you.
Ordering a repeat prescription
Please allow us four working days, to process your prescription request.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
The NHS app
Order your repeat prescription online at a time that suits you via the NHS app. You can easily choose where your prescriptions are sent. You can also order your prescription at any time that suits you. There's no need to wait on the phone line or wait until the surgery opens. It's easy to use and your details and information are protected by the highest standards of online security.
If you hit a snag you can go to 'Help' in the top right-hand corner of the app.
Online form
Order your repeat prescription via our online Repeat Prescription form. No account required.
Telephone
You can order by telephoning 01228 888501 and leaving a voicemail message.
This line is available during surgery opening hours only.
You can also call the main switchboard number 01228 588121 and selecting option 1: order repeat prescription.
When leaving a message please include your:
- name
- date of birth
- address
- which prescription items you require
- which pharmacy you would like to collect them from
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Electronic repeat dispensing
If you have a regular prescription or someone you care for uses the same medicines regularly, ask your GP or pharmacist about electronic repeat dispensing (eRD).
Using eRD means your prescription will be ready without having to contact your GP.
For people who have a regular prescription, electronic repeat dispensing (eRD) allows them to get their medicines from their chosen pharmacy without having to obtain a signature from their GP every time they collect.
Through eRD a GP can authorise up to 12 months’ worth of a patient’s regular prescription, which is then ready for download and dispensing at the chosen pharmacy each time the patient needs it.
People who get their regular medication through eRD welcome the convenience of knowing their next prescription will be ready without having to contact their general practice, and say it provides flexibility so they have medication to cover bank holidays.
Patients who have a regular repeat prescription, and would like to receive it through the electronic repeat dispensing service, should ask their GP or pharmacist for more information.
Please watch this video produced by Wessex AHSN to increase awareness of eRD and its many benefits.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.