Access to General Practice 

GP practices are being told they must make sure patients can be seen face to face when they need such appointments. NHS England is writing to all practices to make sure they are communicating the fact Doctors can be seen in person if necessary, as well as virtually. NHS England said research suggested nearly two thirds of the public were happy to have a phone or video call with their doctor. 

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare.

If you need medical advice or treatment, please ring us on 01228 588121 or, for non-urgent advice or treatment, visit our website and complete an online consultation here.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care. 

When calling the Practice, you will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed, with the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time, Monday to Friday, where you will receive a response by the end of the next working day.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 


Published: May 17, 2021