NHS 111 is a free, non-emergency service available for urgent health care assessment. If you are unsure which healthcare service you need to visit, the NHS 111 service will signpost you to the most appropriate care for your condition, which could be your GP, local pharmacy or walk-in centre. It could also be the emergency department or an emergency ambulance if required.
The service is available 24 hours a day by dialling 111 or by going to 111.nhs.uk.
If you do not need to be seen by a healthcare professional, advice about how to self-care at home will be given by one of our clinically trained advisors. If you are in need of emergency care, we will transfer your call to the ambulance operations centre where an ambulance will be sent to you, if required, in accordance with the severity of the condition.
111 online can tell you:
- where to get help for your symptoms, if you're not sure what to do
- how to find general health information and advice
- where to get an emergency supply of your prescribed medicine
- how to get a repeat prescription
To use the checker, click here https://111.nhs.uk/
What care services can we direct you to?
We can put you in touch with services such as:
- Out-of-hours doctor – where you can go to get medical help that is not an emergency when your own doctor’s surgery is closed.
- Late opening pharmacy – to buy medicine and obtain advice when your usual chemist is closed.
- Community nurse – a local nurse who can visit you and give you care.
- Emergency dentist – for urgent dental help when your usual dental surgery is closed.
- Walk-in centre or minor injuries unit – for urgent medical help without an appointment
- An emergency department at a hospital – if you need urgent and emergency medical care.
NHS 111 First
If you have an urgent but not life-threatening medical need, contact NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in your local A&E. As well as this, NHS 111 is also able to direct book an appointment at urgent treatment centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.
Contacting 111 first will also help the NHS to keep you and your family safe by ensuring that you receive the right care in the right place, in a more timely and safe way.
If you or your loved ones have a life-threatening illness or injury then you should always use 999. If you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised.
Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.
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