CQC Report Press Release
Carlisle Healthcare are pleased to announce that we have now received a rating of ‘GOOD Overall’ from our recent CQC inspection, which took place in November 2018; this was an improvement from our previous inspection in January 2018.
The CQC have rated Carlisle Healthcare as requiring improvement within the area of services responsiveness.
We are therefore aware that we need to continue to make improvements to telephone access and booking appointments. A new practice website has been launched this winter, giving patients the ability to manage their own health needs without the need to call or visit the surgery in person. They can now request a sick note, order their repeat prescriptions, can ask the practice general medical questions and also register for patient access.
We also plan to gather patient feedback to ensure these improvements are effective. We encourage our patient community to take part in the Friends and Family test by completing a survey about their experience of the service that they have received. This helps us identify what things are working well as well as what can be improved and how.
We are looking at ways to increase communication with our patients, therefore in addition to having regular newsletters; patients can now follow Carlisle Healthcare on Twitter.
From everyone here at Carlisle Healthcare, we wish you all a very Merry Christmas and a Happy New Year.
Dr Andrew Edgar, GP Partner
Published: Dec 17, 2018