How to Make and Cancel an Appointment
We run a total triage and invitation appointment system. If you need to contact us please click on eConsult and we will get back to you with a response. The majority of our eConsult requests are managed without you needing to attend the surgery, but you will be invited for a face to face appointment when this is necessary and appropriate. If you are unable to use eConsult please phone 01228 588121 and speak to a member of our reception team.
Please do not attend the surgery unless you have a pre-booked appointment.
If you have a long term or ongoing health condition you will be invited to attend the practice periodically for review. If you think you are due a review please contact us via eConsult and click on "Complete a review" towards the bottom right of the screen.
We have a number of different clinical staff working together at the surgery including doctors, nurses, nurse practitioners, specialist nurses, paramedics, physiotherapists, occupational therapists and health care assistants. Your care will be overseen by your named accountable GP.
There are a number of self-help options available (including self referral for a range of common conditions e.g physiotherapy, counselling, sexual health checks). These are described in more detail in the self help section of this website. If in doubt, visit eConsult for further information or speak to a member of our reception team.
Consult online with Carlisle Healthcare doctors.
As well as medical advice, you can use eConsult for:
The majority of our eConsult requests are completed without you having to attend the GP surgery. However, we will invite you for a face to face appointment when this is appropriate. We aim to respond to your eConsult request within 1 working day for clinical queries and 2 working days for non-clinical queries.
If you’re a patient at our practice you can now use the #nhsapp, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the #nhsapp to check your symptoms and get instant advice, contact us via eConsult, order repeat prescriptions, view your GP medical record and more. For more information go to www.nhs.uk/nhsapp
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Please note: Due to the COVID19 situation, booking online appointments has temporarily been suspended. Please do not attend the surgery unless you have been invited by us to attend an appointment
Please sign up to text reminders with a mobile number when booking an appointment. An appointment text reminder will be sent to your mobile, please reply ‘CANCEL’ if you are unable to attend. This will automatically cancel your appointment. Please take note that by cancelling your appointment well ahead of time it then enables another patient, who may have been waiting a significant amount of time to see a clinician, to book into it
Long Term Condition Synchronisation
If you have several long term conditions we can synchronise your review appointments so that you make a minimum number of visits to the surgery.