How to Make and Cancel an Appointment

Appointments

We run a total triage and invitation appointment system. If you need to contact us please click on eConsult and we will get back to you with a response. The majority of our eConsult requests are managed without you needing to attend the surgery, but you will be invited for a face to face appointment when this is necessary and appropriate. 

If you are unable to use eConsult please phone 01228 588121 and speak to a member of our reception team.

If you have a long term or ongoing health condition you will be invited to attend the practice periodically for review. If you think you are due a review please contact us via eConsult and click on "Complete a review" towards the bottom right of the screen.

We have a number of different clinical staff working together at the surgery including doctors, nurses, nurse practitioners, specialist nurses, paramedics, physiotherapists, occupational therapists and health care assistants. Your care will be overseen by your named accountable GP.

There are  a number of self-help options available  (including self referral for a range of common conditions e.g physiotherapy, counselling, sexual health checks). These are described in more detail in the self help section of this website. If in doubt, visit eConsult for further information or speak to a member of our reception team.

Cancel your appointment

To cancel your appointment please click HERE

The majority of our eConsult requests are completed without you having to attend the GP surgery. However, we will invite you for a face to face appointment when this is appropriate.   We aim to respond to your eConsult request within 1 working day for clinical queries and 4 working days for non-clinical queries.

Text Reminders

Please sign up to text reminders with a mobile number when booking an appointment. An appointment text reminder will be sent to your mobile, please reply ‘CANCEL’ if you are unable to attend. This will automatically cancel your appointment. Please take note that by cancelling your appointment well ahead of time it then enables another patient, who may have been waiting a significant amount of time to see a clinician, to book into it

Long Term Condition Synchronisation

If you have several long term conditions we can synchronise your review appointments so that you make a minimum number of visits to the surgery.